Terms & Conditions: Grounded Ingredients (a product of Four Returns (Pty) Ltd, trading as Grounded)

Version 1.0 June 2021

These are the general terms of the relationship between you (the website visitor) and us (the website owner - Grounded Ingredients, a product of Four Returns (Pty) Ltd, trading as Grounded). They cover any use of www.groundedingredients.com (the website). You agree to be legally bound by the terms by visiting and using this website. Please do not use the website if you do not agree to the terms.

You may not access, display, use, download, or otherwise copy or distribute content obtained on this website for marketing and other purposes without our consent.

1. Capacity

1.1. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers on this website.

2. Conclusion of sales and stock availability 

2.1. Users may place orders for products, which Grounded Ingredients may accept or reject.

2.2. Grounded Ingredients will indicate the acceptance of your order by delivering the products to you, and only at that point will an agreement of sale between you and Grounded Ingredients come into effect. This is regardless of any communication from Grounded Ingredients stating that your order or payment has been confirmed. Grounded Ingredients will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid, or replacing your selected products with other products or a refund, as agreed with you.

2.3. Prior to delivery of the products, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery of the products, you may return the products only in accordance with the Returns Policy.

2.4. Point 2.2 and point 2.3 are valid for purchases made online through the website. Any other transactions between Grounded Ingredients and customers, for example larger volume orders made by specific request, are subject to terms and conditions agreed upon separately by the parties.  

2.5. Placing products in a shopping cart without completing the purchase cycle does not constitute an order for such products, and as such, products may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. You cannot hold Grounded Ingredients liable if such products are not available or are not available at that particular price, or when the price has changed, when you complete or attempt to complete the purchase cycle at a later stage.

2.6. You acknowledge that stock of all products on offer is limited and that pricing may change at any time without notice to you. Grounded Ingredients will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When products are no longer available after you have placed an order, Grounded Ingredients will notify you and you will be entitled to a refund of any amount already paid by you for such products.

3. Pricing

3.1. We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save — in the case of any incorrect purchase price — to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.

4. Delivery policy

4.1. Please view details here. A delivery being delayed is not grounds for a return or refund.  

4.2. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery. 

5. Returns / refund policy

5.1. We want you to be completely satisfied with your Goods. Should you not be satisfied please contact us within 7 days of receiving your Goods and we will do our best to resolve any issues, and when required arrange for a return and refund. Refunds will be granted at our discretion.  

   5.1.1. We can only accept returns of Goods that are in their original, unopened packaging. Please note that we cannot accept sample returns or returns of Goods that could have experienced cross contamination at the delivery location.  

   5.1.2. Although we are unable to refund or exchange items of the aforementioned nature in 5.1.1, if the incorrect Goods arrive, or your Goods arrive damaged we will replace or refund them when we are at fault.  

   5.1.3. Should you want to do quality evaluation on our Goods, we suggest you first order and evaluate a product sample before placing a larger order. 

5.2. We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on our website. However, should we accidentally deliver the wrong product to you or if the product is not as described on the website:

   5.2.1. Please do not remove the product from its original packaging or remove any of the stickers or labels.

   5.2.2. Notify us immediately and we will collect the product from you at no charge.

   5.2.3. We will, at your choosing, deliver the correct item as soon as possible (if available), or issue a refund (using the same method of payment you originally used for the purchase). 

5.3. If your Goods arrive damaged, we will do our best to resolve the issue. Please notify us within one working day of delivery.

   5.3.1. We will request a photograph of the outer box (including whether it has a Fragile sticker or not), a photograph of the inside of the box including the inner packaging and a photograph of the damaged item.

   5.3.2. If necessary we will arrange to collect the Goods from you at no charge and once we’ve inspected the Goods and validated the return, we will, at your choosing, replace the Goods (if available) or issue a refund (using the same method of payment you originally used for the purchase).   

5.4. Should refunds be granted, they are handled within 8 to 10 working days of logging a return request. Refunds can take up to 10 working days to reflect in your account once processed due to banking timelines. Replacements may take longer as these depend on availability. 

6. Responsibility

6.1. We take responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer support, dispute resolution and delivery of goods. 

7. Third party websites

7.1. We may provide hyperlinks to third party websites, should you access and use any third party websites, you do so solely at your own risk. 

8. Updating of these terms 

8.1. We may change the terms at any time by updating this web page. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.

9. Copyright and intellectual property rights 

9.1. All rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property. All moral rights are reserved.

Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without our permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.

Except as expressly permitted under the agreement, the website may not be:
- modified or used to make derivative works;
- rented, leased, loaned, sold or assigned;
- reverse engineered or copied; or
- reproduced or distributed.

10. Limited licence to general users 

10.1. We grant you, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content for personal, non-commercial and information purposes only. We may cancel your licence at any time for any reason.

We, our affiliates or subsidiaries reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. 

11. Limitation of liability 

11.1. We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defects, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.

You indemnify us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website.

We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.

We are not responsible for anyone else’s website.

12. Privacy 

12.1. Please see our Privacy Policy for more information on using this website and cookies.

12.2. Grounded Ingredients shall take all reasonable steps to protect the personal information of users. 

12.3. Grounded Ingredients respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service.

13. Choice of law 

13.1. South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms. It is illegal to access the Website from territories or countries where the content or purchase of the products sold on the Website is prohibited. You may not use this Website in violation of South African export laws and regulations. If you access this website from locations outside of South Africa, you are responsible for compliance with all local laws.

14. Contact information

14.1. This website is run by Four Returns (Pty) Ltd based in South Africa trading as Grounded and with registration number 2014/161980/07.

14.2. If you have any questions, queries or wish to request permission to use any part of this website, please contact us:

   14.2.1. Phone number: +27 (0)87 012 5944
   14.2.2. Email address: customercare@grounded.co.za
   14.2.3. Address: The Bureaux Serviced Suites
              Block A, Woodstock Exchange
              66 Albert Road, Woodstock, 7915
              Cape Town, South Africa

These terms are the entire agreement between us and you with regard to the use of the content and this Website.

Any term that is invalid, illegal, or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.